Refund policy
Smarty Vets Return Policy
At Smarty Vets, we are committed to providing high-quality medications and products for the health and well-being of your pets. Due to federal regulations, we are unable to accept returns of medications once they have been dispensed.
Return Policy Details:
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Prescription Medications:
- No Returns or Exchanges: Federal law prohibits the return of prescription medications for resale or re-dispensing once they have been dispensed. This ensures the safety and integrity of medications.
- Exceptions: We are unable to make exceptions to this policy, as it is designed to protect public health and ensure that all medications are safe and effective.
- Federal and State regulations prohibit returns on prescription drugs, except when drugs are subject to a recall. These regulations are enforced to ensure that all prescription drugs do not get exposed to anyone’s control outside of the pharmacy. Click here for FDA directions to dispose of unused/unwanted prescription drugs.
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Non-Prescription Products:
- For non-medication products, please contact our customer service team within 30 days of purchase for return or exchange options. Items must be in their original, unopened condition to qualify.
Contact Us:
If you have any questions or concerns regarding your order, please do not hesitate to contact our customer service team by phone at 346-594-8646, or by email at hi@smartyvets.com. We are here to assist you and ensure the best possible experience for you and your pets.
Customer Satisfaction:
Your satisfaction is our priority. While we are unable to accept returns of medications, we are committed to addressing any issues you may encounter with your order. Please reach out to us if you experience any problems, and we will do our best to assist you.